Once your order has been successfully placed, you’ll receive an order confirmation via email, listing all selected items. The invoice will be sent in a separate email once your order has shipped.

If you cannot find the invoice, please send an email to our customer service at support@seenodifference.com, and we’ll resend it to you.

Yes, if you'd like to cancel your order, please send us an email at support@seenodifference.com.

If the order has already been paid for, cancellation is only possible if it hasn’t yet been processed by our warehouse. Otherwise, you may refuse the delivery or return the order after receiving it.

Please note: it is not possible to change an order once it has been placed.

Unfortunately, it is not possible to add items to an order after it has been completed. If you’d like to purchase additional items, please place a new order.

The legal minimum age for online purchases is 18 years.

If you haven’t received your order within the estimated delivery time, or even though it’s marked as delivered by the carrier, please contact us and include your order number. We will initiate an investigation for your shipment.

We offer insured worldwide shipping via our premium partner DHL.

You can find an overview of shipping costs here.

If your order has not yet been processed by our warehouse, we can still update your shipping address. Please contact us and provide the correct address as soon as possible.

We're sorry that you received the wrong item. Please contact our customer service within 72 hours and include your order number along with details of the item you received. Also, keep the packaging until the case has been resolved. We will process your request as quickly as possible.

Please note: After 72 hours, we can no longer guarantee your case will be handled.

We sincerely apologize if your order arrived incomplete. Before reaching out to our customer service, please check your email inbox — we may have sent some items in separate packages. It’s also possible that we informed you that certain items were out of stock and couldn't be shipped.

If this is not the case, please contact our customer service within 72 hours and include your order number along with photos of the packaging. Please keep the packaging until your case has been resolved. After 72 hours, we cannot guarantee further processing of your claim.

Yes. Once your order has been processed, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website so you can follow the delivery status of your order.

Please send your return independently using a carrier of your choice to the following address:

seenodifference GmbH
Roswithastraße 36A
13467 Berlin
Germany

We recommend clearly labeling the package as a return and using insured shipping.

If you believe you’ve received an incorrect refund, please contact our customer service team. We will review your request as soon as possible.

If you haven't received your refund within 14 days, please contact our support team by email. Include your order number and customer ID so we can assist you quickly.

You have 14 days from the date of receiving your order to send back your return. Unfortunately, returns cannot be accepted after this period.

Once we’ve processed your return and issued your refund, you will receive a confirmation email. The full amount will be refunded via the same payment method used for your original order. Please note, the processing time may take up to 10 business days.

Unfortunately, we do not offer exchanges. If you would like a different item, we kindly ask you to return your original order and place a new one.

An overview of our available payment methods can be found here.

No, you can also place an order as a guest.

In this case, we kindly ask you to report the damage to the responsible shipping provider within 3 working days of delivery and notify our customer service team at: support@seenodifference.com.

Please bring the damaged package, including its contents, to a local post office. Then, send us the stamped form or confirmation from the post office as an image or PDF via email.

Once we’ve received the image or PDF, we will arrange a replacement shipment—if the items are still in stock. Our customer service team will inform you about the next steps.

Please note that we cannot assume responsibility if you fail to contact us within the given timeframe.

You’ll find the care instructions on the care label sewn into the garment, usually along the inside seam.

Additionally, each product page on our website provides detailed care instructions.

If you have further questions, feel free to contact our customer support at: support@seenodifference.com.

No, items added to your cart are not reserved.

To determine your size, please refer to our Size Guide.