Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (seenodifference GmbH, Roswithastr. 36A, 13467 Berlin, Germany, Email: support@seenodifference.com) by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you (excluding shipping costs and any additional costs resulting from your choice of a different return method), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction unless expressly agreed otherwise; in no event will you be charged any fees as a result of this reimbursement.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of your withdrawal from this contract.
Please send them to:
seenodifference GmbH, Roswithastr. 36A, 13467 Berlin, Germany.
The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

Please avoid damage and contamination. Ideally, return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging to provide adequate protection against transport damage and avoid claims for compensation due to damage caused by insufficient packaging.

Please note that compliance with the above return guidelines is not a prerequisite for the effective exercise of your right of withdrawal.

 

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Sample Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form to:

seenodifference GmbH
Roswithastr. 36A, 13467 Berlin, Germany
Email: support@seenodifference.com

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I/we () hereby withdraw from the contract concluded by me/us ()

 

 

for the purchase of the following goods (*):

 

 

or the provision of the following service (*):

 

 

Ordered on (*):

 

Received on (*):

 

 

Name of consumer(s):

 

Address of consumer(s):

 

 

Signature of consumer(s) (only if this form is submitted on paper):

 

 

Date: